Collections Head

SKILLS, QUALIFICATIONS, AND COMPETENCIES

- At least 5 years of experience in Collections with a financial service organization Preferably with FINTECH and LENDING background

- Strong leadership and coaching skills

- Able to work with minimal supervision

- Able to manage time effectively

- Willing to work in a fast-paced environment

- Enhanced problem-solving and decision-making skills

- Good interpersonal skills and able to communicate well with internal and external stakeholders

ROLES AND RESPONSIBILITIES

- Manage portfolio quality and oversee overall collections operations

- Formulate policies and procedures covering all collections related activities

- Define strategies and optimize processes to ensure actions are cost-efficient and effective

- Drive automation and continuous process improvements

- Manage performance of external collections agencies to ensure targets are met and activities are compliant with policies and regulations

- Ensure resources are sufficient for both internal and external collections teams

- Manage relationships with internal and external stakeholders

- Establish proper management reporting and perform analysis to support data-driven decisions

- Ensure regular reports are available for management and are generated in a timely manner

- Assist in onboarding of external partners and initiate engagements with vendors as necessary

- Supervise internal collection team and evaluate individual performance of personnel assigned to his/her supervision.

- Oversee projects and initiatives to address potential concerns or to drive new strategies.

- Manage customer complaints and other related concerns.




Requirements

Minimum education level: Bachelor´s Degree5 years of experienceLanguage(s): English Availability for travel: YesAvailability for change of residence: YesPeople with disabilities: Yes



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